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| Chapter title |
Training Customer Complaint Management in a Virtual Role-Playing Game: A User Study
|
|---|---|
| Chapter number | 33 |
| Book title |
Transforming Learning with Meaningful Technologies
|
| Published by |
Springer, Cham, September 2019
|
| DOI | 10.1007/978-3-030-29736-7_33 |
| Book ISBNs |
978-3-03-029735-0, 978-3-03-029736-7
|
| Authors |
Julia Othlinghaus-Wulhorst, Anne Mainz, H. Ulrich Hoppe, Othlinghaus-Wulhorst, Julia, Mainz, Anne, Hoppe, H. Ulrich |
Mendeley readers
The data shown below were compiled from readership statistics for 12 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 12 | 100% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Researcher | 2 | 17% |
| Student > Bachelor | 1 | 8% |
| Other | 1 | 8% |
| Student > Master | 1 | 8% |
| Student > Ph. D. Student | 1 | 8% |
| Other | 0 | 0% |
| Unknown | 6 | 50% |
| Readers by discipline | Count | As % |
|---|---|---|
| Arts and Humanities | 1 | 8% |
| Business, Management and Accounting | 1 | 8% |
| Linguistics | 1 | 8% |
| Computer Science | 1 | 8% |
| Psychology | 1 | 8% |
| Other | 1 | 8% |
| Unknown | 6 | 50% |