Attention for Chapter 42:
Must Service Recovery Justice Lead to Customer Satisfaction? The Moderating Effects of Cultural Variables
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Chapter title |
Must Service Recovery Justice Lead to Customer Satisfaction? The Moderating Effects of Cultural Variables
|
Chapter number |
42 |
Book title |
Marketing at the Confluence between Entertainment and Analytics
|
Published by |
Springer, Cham, January 2017
|
DOI |
10.1007/978-3-319-47331-4_42 |
Book ISBNs |
978-3-31-947330-7, 978-3-31-947331-4
|
Authors |
Joseph L. M. Lee, Noel Y. M. Siu, Tracy J. F. Zhang
|
Mendeley readers
Mendeley readers
Geographical breakdown
Country |
Count |
As % |
Unknown |
6 |
100% |
Demographic breakdown
Readers by professional status |
Count |
As % |
Student > Master |
2 |
33% |
Unspecified |
1 |
17% |
Student > Ph. D. Student |
1 |
17% |
Professor |
1 |
17% |
Unknown |
1 |
17% |
Readers by discipline |
Count |
As % |
Business, Management and Accounting |
4 |
67% |
Unspecified |
1 |
17% |
Sports and Recreations |
1 |
17% |