Attention for Chapter 176:
Customer-to-Customer Interactional Justice: A New Challenge for Service Recovery via Social Media
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Chapter title |
Customer-to-Customer Interactional Justice: A New Challenge for Service Recovery via Social Media
|
Chapter number |
176 |
Book title |
Boundary Blurred: A Seamless Customer Experience in Virtual and Real Spaces
|
Published by |
Springer, Cham, May 2018
|
DOI |
10.1007/978-3-319-99181-8_176 |
Book ISBNs |
978-3-31-999180-1, 978-3-31-999181-8
|
Authors |
Todd J. Bacile, Jeremy S. Wolter, Alexis M. Allen, Pei Xu, Tara Luck Mariano, Bacile, Todd J., Wolter, Jeremy S., Allen, Alexis M., Xu, Pei, Mariano, Tara Luck
|
Mendeley readers
Mendeley readers
Geographical breakdown
Country |
Count |
As % |
Unknown |
7 |
100% |
Demographic breakdown
Readers by professional status |
Count |
As % |
Researcher |
2 |
29% |
Unspecified |
1 |
14% |
Student > Postgraduate |
1 |
14% |
Unknown |
3 |
43% |
Readers by discipline |
Count |
As % |
Business, Management and Accounting |
2 |
29% |
Unspecified |
1 |
14% |
Computer Science |
1 |
14% |
Unknown |
3 |
43% |