Attention for Chapter 31:
The Mechanisms of Punishment on Consumer’s Forgiveness and Trust Repair: An Integrated Causal Attribution Model of Trust Repair
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Chapter title |
The Mechanisms of Punishment on Consumer’s Forgiveness and Trust Repair: An Integrated Causal Attribution Model of Trust Repair
|
Chapter number |
31 |
Book title |
Back to the Future: Using Marketing Basics to Provide Customer Value
|
Published by |
Springer, Cham, May 2017
|
DOI |
10.1007/978-3-319-66023-3_31 |
Book ISBNs |
978-3-31-966022-6, 978-3-31-966023-3
|
Authors |
Shih Chuan-Feng, Huang Heng-Chiang, Lee Han
|
Mendeley readers
Mendeley readers
Geographical breakdown
Country |
Count |
As % |
Unknown |
4 |
100% |
Demographic breakdown
Readers by professional status |
Count |
As % |
Student > Ph. D. Student |
2 |
50% |
Student > Bachelor |
1 |
25% |
Unknown |
1 |
25% |
Readers by discipline |
Count |
As % |
Business, Management and Accounting |
1 |
25% |
Psychology |
1 |
25% |
Neuroscience |
1 |
25% |
Unknown |
1 |
25% |