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RT @wweitzl: New publication: "How can Firms Stop Negative Word-of-Mouth? A Typology of Online Complainants" https://t.co/5klkIQ1D0M #compl…
RT @wweitzl: New publication: "How can Firms Stop Negative Word-of-Mouth? A Typology of Online Complainants" https://t.co/5klkIQ1D0M #compl…
New publication: "How can Firms Stop Negative Word-of-Mouth? A Typology of Online Complainants" https://t.co/5klkIQ1D0M #complaining #wom