↓ Skip to main content
What is this page? Embed badge

Service Management

Overview of attention for book
Cover of 'Service Management'

Table of Contents

  1. Altmetric Badge
    Book Overview
  2. Altmetric Badge
    Chapter 1 Service as the New Paradigm in Retailing
  3. Altmetric Badge
    Chapter 2 The Service Imperative in the Retailing Industry
  4. Altmetric Badge
    Chapter 3 Customer Service: Does It Matter?
  5. Altmetric Badge
    Chapter 4 A Framework for Applying Customer Insight and Context to the Development of a Shopping Experience Strategy
  6. Altmetric Badge
    Chapter 5 Why Loyalty Matters in Retailing
  7. Altmetric Badge
    Chapter 6 Strategic Service Innovation Management in Retailing
  8. Altmetric Badge
    Chapter 7 Electronic Retailing and Service Quality
  9. Altmetric Badge
    Chapter 8 Using Multichannel Marketing Activities to Build Customer Relationships: As Pertaining to the Consumer Electronics Retail Sector
  10. Altmetric Badge
    Chapter 9 Reinventing the Customer Experience: Technology and the Service Marketing Mix
  11. Altmetric Badge
    Chapter 10 Multicultural Consumers and the Retail Service Experience
  12. Altmetric Badge
    Chapter 11 Culture and Social Media: Changing Service Expectations
  13. Altmetric Badge
    Chapter 12 Complaint Management in Retailing
  14. Altmetric Badge
    Chapter 13 Retailer Branding Through Excellence in Service
  15. Altmetric Badge
    Chapter 14 Values Resonance Drives Sustainable Customer Value: Lessons from IKEA
  16. Altmetric Badge
    Chapter 15 Lessons from History: What Today’s Retailers Can Learn from the Marketing of The Wizard of Oz Stage Show in the 1900s
  17. Altmetric Badge
    Chapter 16 Paradigm Shifters in Retailing
Attention for Chapter 15: Lessons from History: What Today’s Retailers Can Learn from the Marketing of The Wizard of Oz Stage Show in the 1900s
Altmetric Badge

Citations

dimensions_citation
8 Dimensions

Readers on

mendeley
2 Mendeley
Summary Dimensions citations
So far, Dimensions has found 8 publications that cite this research output.

8

The most recent citing publications are shown below. View all 8 publications that cite this research output on Dimensions.

This page shows the most recent citations of this research output.

Click here to find out how to access more activity.

This page is provided by Altmetric.