Service Management
Springer-Verlag New York
Chapter title |
Culture and Social Media: Changing Service Expectations
|
---|---|
Chapter number | 11 |
Book title |
Service Management
|
Published by |
Springer, New York, NY, January 2012
|
DOI | 10.1007/978-1-4614-1554-1_11 |
Book ISBNs |
978-1-4614-1553-4, 978-1-4614-1554-1
|
Authors |
Sanjukta Pookulangara |
Country | Count | As % |
---|---|---|
Lithuania | 1 | 6% |
Unknown | 16 | 94% |
Readers by professional status | Count | As % |
---|---|---|
Student > Master | 4 | 24% |
Student > Ph. D. Student | 4 | 24% |
Student > Doctoral Student | 2 | 12% |
Other | 1 | 6% |
Student > Bachelor | 1 | 6% |
Other | 3 | 18% |
Unknown | 2 | 12% |
Readers by discipline | Count | As % |
---|---|---|
Business, Management and Accounting | 5 | 29% |
Computer Science | 3 | 18% |
Social Sciences | 2 | 12% |
Unspecified | 1 | 6% |
Economics, Econometrics and Finance | 1 | 6% |
Other | 3 | 18% |
Unknown | 2 | 12% |