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Service Management

Overview of attention for book
Cover of 'Service Management'

Table of Contents

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    Book Overview
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    Chapter 1 Service as the New Paradigm in Retailing
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    Chapter 2 The Service Imperative in the Retailing Industry
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    Chapter 3 Customer Service: Does It Matter?
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    Chapter 4 A Framework for Applying Customer Insight and Context to the Development of a Shopping Experience Strategy
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    Chapter 5 Why Loyalty Matters in Retailing
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    Chapter 6 Strategic Service Innovation Management in Retailing
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    Chapter 7 Electronic Retailing and Service Quality
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    Chapter 8 Using Multichannel Marketing Activities to Build Customer Relationships: As Pertaining to the Consumer Electronics Retail Sector
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    Chapter 9 Reinventing the Customer Experience: Technology and the Service Marketing Mix
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    Chapter 10 Multicultural Consumers and the Retail Service Experience
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    Chapter 11 Culture and Social Media: Changing Service Expectations
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    Chapter 12 Complaint Management in Retailing
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    Chapter 13 Retailer Branding Through Excellence in Service
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    Chapter 14 Values Resonance Drives Sustainable Customer Value: Lessons from IKEA
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    Chapter 15 Lessons from History: What Today’s Retailers Can Learn from the Marketing of The Wizard of Oz Stage Show in the 1900s
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    Chapter 16 Paradigm Shifters in Retailing
Attention for Chapter 1: Service as the New Paradigm in Retailing
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Citations

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Readers on

mendeley
7 Mendeley
Summary Dimensions citations
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Chapter title
Service as the New Paradigm in Retailing
Chapter number 1
Book title
Service Management
Published by
Springer, New York, NY, January 2012
DOI 10.1007/978-1-4614-1554-1_1
Book ISBNs
978-1-4614-1553-4, 978-1-4614-1554-1
Authors

Jay Kandampully

View on publisher site
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 7 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 7 100%

Demographic breakdown

Readers by professional status Count As %
Student > Master 3 43%
Student > Ph. D. Student 2 29%
Unknown 2 29%
Readers by discipline Count As %
Business, Management and Accounting 4 57%
Economics, Econometrics and Finance 1 14%
Unknown 2 29%

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