Service Management
Springer-Verlag New York
Chapter title |
A Framework for Applying Customer Insight and Context to the Development of a Shopping Experience Strategy
|
---|---|
Chapter number | 4 |
Book title |
Service Management
|
Published by |
Springer, New York, NY, January 2012
|
DOI | 10.1007/978-1-4614-1554-1_4 |
Book ISBNs |
978-1-4614-1553-4, 978-1-4614-1554-1
|
Authors |
James G. Barnes, Jordan W. Wright |
Country | Count | As % |
---|---|---|
France | 1 | 7% |
Unknown | 14 | 93% |
Readers by professional status | Count | As % |
---|---|---|
Student > Master | 3 | 20% |
Professor | 3 | 20% |
Student > Ph. D. Student | 2 | 13% |
Lecturer > Senior Lecturer | 1 | 7% |
Unspecified | 1 | 7% |
Other | 3 | 20% |
Unknown | 2 | 13% |
Readers by discipline | Count | As % |
---|---|---|
Business, Management and Accounting | 6 | 40% |
Computer Science | 4 | 27% |
Economics, Econometrics and Finance | 2 | 13% |
Unspecified | 1 | 7% |
Engineering | 1 | 7% |
Other | 0 | 0% |
Unknown | 1 | 7% |