Proceedings of the 1989 Academy of Marketing Science (AMS) Annual Conference
Springer International Publishing
Chapter title |
The Structure of Customer Complaint Behavior in the Airline Industry
|
---|---|
Chapter number | 111 |
Book title |
Proceedings of the 1989 Academy of Marketing Science (AMS) Annual Conference
|
Published by |
Springer International Publishing, January 2015
|
DOI | 10.1007/978-3-319-17055-8_111 |
Book ISBNs |
978-3-31-917054-1, 978-3-31-917055-8
|
Authors |
Ruth N. Bolton, Randall G. Chapman |
Editors |
Jon M. Hawes |
Country | Count | As % |
---|---|---|
Malaysia | 1 | 14% |
Unknown | 6 | 86% |
Readers by professional status | Count | As % |
---|---|---|
Student > Doctoral Student | 2 | 29% |
Student > Bachelor | 1 | 14% |
Other | 1 | 14% |
Student > Master | 1 | 14% |
Unknown | 2 | 29% |
Readers by discipline | Count | As % |
---|---|---|
Business, Management and Accounting | 2 | 29% |
Social Sciences | 2 | 29% |
Computer Science | 1 | 14% |
Unknown | 2 | 29% |