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Chapter title |
Complaint Communication Media and Their Impact on Customer Justice Expectation: An Exploratory Study
|
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Chapter number | 92 |
Book title |
Marketing, Technology and Customer Commitment in the New Economy
|
Published by |
Springer, Cham, January 2015
|
DOI | 10.1007/978-3-319-11779-9_92 |
Book ISBNs |
978-3-31-911778-2, 978-3-31-911779-9
|
Authors |
Lilly Ye |