↓ Skip to main content
What is this page? Embed badge

Customers at Work

Overview of attention for book
Cover of 'Customers at Work'

Table of Contents

  1. Altmetric Badge
    Book Overview
  2. Altmetric Badge
    Chapter 1 Customers in Service Relationships: About This Book
  3. Altmetric Badge
    Chapter 2 Social Research on Services and Service Work in Germany — from the ‘Service Gap’ to Service Professionalism
  4. Altmetric Badge
    Chapter 3 The Structure of Institutional Support for German Service Research
  5. Altmetric Badge
    Chapter 4 Interactive Work: A Theoretical and Empirical Approach to the Study of Service Interactions
  6. Altmetric Badge
    Chapter 5 Management by Customers and Customer Control: (Im-)Balances of Power in Interactive Service Work
  7. Altmetric Badge
    Chapter 6 Interaction in Service Relationships: The Customer’s Point of View
  8. Altmetric Badge
    Chapter 7 The Functional and the Personal Customer
  9. Altmetric Badge
    Chapter 8 ‘Subjectifying Action’ as a Specific Mode of Working with Customers
  10. Altmetric Badge
    Chapter 9 The Working Customer — A Fundamental Change in Service Work
  11. Altmetric Badge
    Chapter 10 Customers Working for Customers: Collaborative Web 2.0 Services
  12. Altmetric Badge
    Chapter 11 Prosumption of Social Context in Web 2.0: Theoretical Implications for the Prosumer Concept
Attention for Chapter 11: Prosumption of Social Context in Web 2.0: Theoretical Implications for the Prosumer Concept
Altmetric Badge

Citations

dimensions_citation
10 Dimensions

Readers on

mendeley
2 Mendeley
Summary Dimensions citations
So far, Dimensions has found 10 publications that cite this research output.

10

The most recent citing publications are shown below. View all 10 publications that cite this research output on Dimensions.

This page shows the most recent citations of this research output.

Click here to find out how to access more activity.

This page is provided by Altmetric.