Customers at Work
Palgrave Macmillan UK
Chapter title |
The Working Customer — A Fundamental Change in Service Work
|
---|---|
Chapter number | 9 |
Book title |
Customers at Work
|
Published by |
Palgrave Macmillan, London, January 2013
|
DOI | 10.1057/9781137293251_9 |
Book ISBNs |
978-1-349-45111-1, 978-1-137-29325-1
|
Authors |
Kerstin Rieder, G. Günter Voβ, Rieder, Kerstin, Voβ, G. Günter |