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Customers at Work

Overview of attention for book
Customers at Work
Palgrave Macmillan UK

Table of Contents

  1. Altmetric Badge
    Book Overview
  2. Altmetric Badge
    Chapter 1 Customers in Service Relationships: About This Book
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    Chapter 2 Social Research on Services and Service Work in Germany — from the ‘Service Gap’ to Service Professionalism
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    Chapter 3 The Structure of Institutional Support for German Service Research
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    Chapter 4 Interactive Work: A Theoretical and Empirical Approach to the Study of Service Interactions
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    Chapter 5 Management by Customers and Customer Control: (Im-)Balances of Power in Interactive Service Work
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    Chapter 6 Interaction in Service Relationships: The Customer’s Point of View
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    Chapter 7 The Functional and the Personal Customer
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    Chapter 8 ‘Subjectifying Action’ as a Specific Mode of Working with Customers
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    Chapter 9 The Working Customer — A Fundamental Change in Service Work
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    Chapter 10 Customers Working for Customers: Collaborative Web 2.0 Services
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    Chapter 11 Prosumption of Social Context in Web 2.0: Theoretical Implications for the Prosumer Concept
Attention for Chapter 4: Interactive Work: A Theoretical and Empirical Approach to the Study of Service Interactions
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Readers on

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Summary
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Chapter title
Interactive Work: A Theoretical and Empirical Approach to the Study of Service Interactions
Chapter number 4
Book title
Customers at Work
Published by
Palgrave Macmillan, London, January 2013
DOI 10.1057/9781137293251_4
Book ISBNs
978-1-349-45111-1, 978-1-137-29325-1
Authors

Wolfgang Dunkel, Margit Weihrich, Dunkel, Wolfgang, Weihrich, Margit

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Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 1 Mendeley reader of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 1 100%

Demographic breakdown

Readers by professional status Count As %
Professor > Associate Professor 1 100%
Readers by discipline Count As %
Business, Management and Accounting 1 100%

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