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| Chapter title |
Social Research on Services and Service Work in Germany — from the ‘Service Gap’ to Service Professionalism
|
|---|---|
| Chapter number | 2 |
| Book title |
Customers at Work
|
| Published by |
Palgrave Macmillan, London, January 2013
|
| DOI | 10.1057/9781137293251_2 |
| Book ISBNs |
978-1-349-45111-1, 978-1-137-29325-1
|
| Authors |
Heike Jacobsen, Jacobsen, Heike |