↓ Skip to main content
What is this page? Embed badge

Customers at Work

Overview of attention for book
Customers at Work
Palgrave Macmillan UK

Table of Contents

  1. Altmetric Badge
    Book Overview
  2. Altmetric Badge
    Chapter 1 Customers in Service Relationships: About This Book
  3. Altmetric Badge
    Chapter 2 Social Research on Services and Service Work in Germany — from the ‘Service Gap’ to Service Professionalism
  4. Altmetric Badge
    Chapter 3 The Structure of Institutional Support for German Service Research
  5. Altmetric Badge
    Chapter 4 Interactive Work: A Theoretical and Empirical Approach to the Study of Service Interactions
  6. Altmetric Badge
    Chapter 5 Management by Customers and Customer Control: (Im-)Balances of Power in Interactive Service Work
  7. Altmetric Badge
    Chapter 6 Interaction in Service Relationships: The Customer’s Point of View
  8. Altmetric Badge
    Chapter 7 The Functional and the Personal Customer
  9. Altmetric Badge
    Chapter 8 ‘Subjectifying Action’ as a Specific Mode of Working with Customers
  10. Altmetric Badge
    Chapter 9 The Working Customer — A Fundamental Change in Service Work
  11. Altmetric Badge
    Chapter 10 Customers Working for Customers: Collaborative Web 2.0 Services
  12. Altmetric Badge
    Chapter 11 Prosumption of Social Context in Web 2.0: Theoretical Implications for the Prosumer Concept
Attention for Chapter 7: The Functional and the Personal Customer
Altmetric Badge
Summary
You are seeing a free-to-access but limited selection of the activity Altmetric has collected about this research output. Click here to find out more.
Chapter title
The Functional and the Personal Customer
Chapter number 7
Book title
Customers at Work
Published by
Palgrave Macmillan, London, January 2013
DOI 10.1057/9781137293251_7
Book ISBNs
978-1-349-45111-1, 978-1-137-29325-1
Authors

Stephan Voswinkel, Voswinkel, Stephan

View on publisher site
Timeline

Login to access the full chart related to this output.

If you don’t have an account, click here to discover Explorer

This page is provided by Altmetric.