8 Best Practices for Creating a Compelling Customer Experience
Harvard Business Review ,
Every interaction between a company and a customer is an opportunity. For the company, it’s a chance to reinforce brand quality…
Every interaction between a company and a customer is an opportunity. For the company, it’s a chance to reinforce brand quality…
მიუხედავად იმისა, რომ კომპანიები ძალიან ბევრ ფულს ხარჯავენ მომხმარებელთა კმაყოფილების მისაღებად, იგი მაინც აგრძელებს კლებას… ეს ნ…
Despite all the effort and money poured into CX tools by companies, customer satisfaction continues to decline.
Customer expectation in the United States has held steady for the last decade, while customer satisfaction has deteriorated.