↓ Skip to main content

The Reign of the Customer

Overview of attention for book
Attention for Chapter 1: Defining Customer Satisfaction: A Strategic Company Asset?
Altmetric Badge

Mentioned by

news
2 news outlets

Citations

dimensions_citation
9 Dimensions

Readers on

mendeley
18 Mendeley
You are seeing a free-to-access but limited selection of the activity Altmetric has collected about this research output. Click here to find out more.
Chapter title
Defining Customer Satisfaction: A Strategic Company Asset?
Chapter number 1
Book title
The Reign of the Customer
Published by
Palgrave Macmillan, Cham, March 2020
DOI 10.1007/978-3-030-13562-1_1
Book ISBNs
978-3-03-013561-4, 978-3-03-013562-1
Authors

Claes Fornell, Forrest V. Morgeson, G. Tomas M. Hult, David VanAmburg, Fornell, Claes, Morgeson, Forrest V., Hult, G. Tomas M., VanAmburg, David

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 18 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 18 100%

Demographic breakdown

Readers by professional status Count As %
Student > Bachelor 2 11%
Researcher 2 11%
Student > Doctoral Student 1 6%
Unspecified 1 6%
Lecturer 1 6%
Other 1 6%
Unknown 10 56%
Readers by discipline Count As %
Business, Management and Accounting 5 28%
Computer Science 2 11%
Unspecified 1 6%
Unknown 10 56%