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| Chapter title |
Perceived Quality: Does Performance Matter?
|
|---|---|
| Chapter number | 3 |
| Book title |
The Reign of the Customer
|
| Published by |
Palgrave Macmillan, Cham, March 2020
|
| DOI | 10.1007/978-3-030-13562-1_3 |
| Book ISBNs |
978-3-03-013561-4, 978-3-03-013562-1
|
| Authors |
Claes Fornell, Forrest V. Morgeson, G. Tomas M. Hult, David VanAmburg, Fornell, Claes, Morgeson, Forrest V., Hult, G. Tomas M., VanAmburg, David |
Mendeley readers
The data shown below were compiled from readership statistics for 5 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 5 | 100% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Researcher | 1 | 20% |
| Unknown | 4 | 80% |
| Readers by discipline | Count | As % |
|---|---|---|
| Computer Science | 1 | 20% |
| Unknown | 4 | 80% |