10 Ways to Boost Customer Satisfaction
Harvard Business Review ,
Despite all the effort and money poured into CX tools by companies, customer satisfaction continues to decline.
The Reign of the Customer
Overview of attention for book
Table of Contents
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Altmetric BadgeBook Overview
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Altmetric BadgeChapter 1 Defining Customer Satisfaction: A Strategic Company Asset?
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Altmetric BadgeChapter 2 Customer Expectations: What Do Your Customers Demand?
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Altmetric BadgeChapter 3 Perceived Quality: Does Performance Matter?
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Altmetric BadgeChapter 4 Perceived Value: Is It Really All About Price?
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Altmetric BadgeChapter 5 ACSI: Is Satisfaction Guaranteed?
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Altmetric BadgeChapter 6 Customer Complaints: Learning to Love Your Angry Customers
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Altmetric BadgeChapter 7 Customer Loyalty: Hey, Stick Around for a While!
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Altmetric BadgeChapter 8 Satisfied Customers: An Asset Driving Financial Performance
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Altmetric BadgeChapter 9 Your Future: Opportunities for Customer Centricity and Satisfaction