You are seeing a free-to-access but limited selection of the activity Altmetric has collected about this research output.
Click here to find out more.
| Chapter title |
DDS Dresdner Direktservice
|
|---|---|
| Chapter number | 19 |
| Book title |
Call Center Excellence
|
| Published by |
Gabler Verlag, January 2004
|
| DOI | 10.1007/978-3-322-88966-9_19 |
| Book ISBNs |
978-3-40-912549-9, 978-3-32-288966-9
|
| Authors |
Simone Fojut, Fojut, Simone |