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| Chapter title |
Competence Call Center AG
|
|---|---|
| Chapter number | 17 |
| Book title |
Call Center Excellence
|
| Published by |
Gabler Verlag, January 2004
|
| DOI | 10.1007/978-3-322-88966-9_17 |
| Book ISBNs |
978-3-40-912549-9, 978-3-32-288966-9
|
| Authors |
Simone Fojut |