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Timeline
Chapter title |
Philips Fax Wien
|
---|---|
Chapter number | 9 |
Book title |
Call Center Excellence
|
Published by |
Gabler Verlag, January 2004
|
DOI | 10.1007/978-3-322-88966-9_9 |
Book ISBNs |
978-3-40-912549-9, 978-3-32-288966-9
|
Authors |
Simone Fojut |