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Delighting Customers

Overview of attention for book
Cover of 'Delighting Customers'

Table of Contents

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    Book Overview
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    Chapter 1 What is missing today?
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    Chapter 2 The implementation issues
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    Chapter 3 Becoming world-class — gaining the business edge
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    Chapter 4 How to make it happen
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    Chapter 5 Getting started
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    Chapter 6 Measuring what is important to customers
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    Chapter 7 Delighting customers
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    Chapter 8 Quo Vadis?
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    Chapter 9 How to be a winner
Attention for Chapter 9: How to be a winner
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