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Delighting Customers

Overview of attention for book
Cover of 'Delighting Customers'

Table of Contents

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    Book Overview
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    Chapter 1 What is missing today?
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    Chapter 2 The implementation issues
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    Chapter 3 Becoming world-class — gaining the business edge
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    Chapter 4 How to make it happen
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    Chapter 5 Getting started
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    Chapter 6 Measuring what is important to customers
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    Chapter 7 Delighting customers
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    Chapter 8 Quo Vadis?
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    Chapter 9 How to be a winner
Attention for Chapter 3: Becoming world-class — gaining the business edge
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Summary
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Chapter title
Becoming world-class — gaining the business edge
Chapter number 3
Book title
Delighting Customers
Published by
Springer, Dordrecht, January 1994
DOI 10.1007/978-94-011-1206-2_3
Book ISBNs
978-9-40-104528-5, 978-9-40-111206-2
Authors

Peter Donovan, Timothy Samler

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