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| Chapter title |
How to make it happen
|
|---|---|
| Chapter number | 4 |
| Book title |
Delighting Customers
|
| Published by |
Springer, Dordrecht, January 1994
|
| DOI | 10.1007/978-94-011-1206-2_4 |
| Book ISBNs |
978-9-40-104528-5, 978-9-40-111206-2
|
| Authors |
Peter Donovan, Timothy Samler |