Change 2.0

Chapter 1 It may come as a surprise: Successful change management is mainly a matter of letting it happen

Chapter 2 The human factor in change processes: Success factors from a socio-psychological point of view

Chapter 3 Accelerated change dynamics within the healthcare industry: Just a trend, or is there more to it?

Chapter 4 The power of ideas — Reputation management and successful change

Chapter 5 Change management in alliances

Chapter 6 Winning people’s hearts and minds

Chapter 7 Use of multipliers in change communication: How credible personal communication can make change effective

Chapter 8 Why engagement matters — From command and control to collective learning via social software

Chapter 9 The importance and use of analyses in change management

Chapter 10 The quiet transformation of an ugly duckling: The German Federal Employment Agency’s gradual transition — From a bottomless pit for taxpayers’ money to an efficient service provider

Chapter 11 How to develop a strategic business unit within a historical and sound structure: The formation of Radeberger Group

Chapter 12 Managing complex change: Challenges at the National Health Service Greater Glasgow and Clyde

Chapter 13 Taming the lion: How to keep a programme office up and running

Chapter 14 A matter of trust — A journey through the Five Continents of Change Management