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Sense and respond : the journey to customer purpose
Overview of attention for book
Table of Contents
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Book Overview
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Chapter 1
The Journey to Customer Purpose: optimising business effectiveness
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Chapter 2
Focusing on the customer: a paradigm shift
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Chapter 3
Re-View: changing the point of view
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Chapter 4
Re-View: end-to-end effectiveness
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Chapter 5
Re-Mind: changing mental habits
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Chapter 6
Re-Mind: a new way of thinking
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Chapter 7
Re-Inspire: the nature of leadership
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Chapter 8
Re-Inspire: leading transformation
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Chapter 9
Re-Create: an organisation that self-develops
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Chapter 10
Re-Create: customer-centric management
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Chapter 11
Customer Value Enterprise ®
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Chapter 12
Abridged case study 1: Office Products Direct Europe
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Chapter 13
Abridged case study 2: Fujitsu Services Ltd
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Chapter 14
Customer purpose at the heart of the organisation
Overall attention for this book and its chapters
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Mentioned by
twitter
3
X users
syllabi
1
institution with syllabi
Citations
dimensions_citation
14
Dimensions
Readers on
mendeley
17
Mendeley
Book overview
1. The Journey to Customer Purpose: optimising business effectiveness
2. Focusing on the customer: a paradigm shift
3. Re-View: changing the point of view
4. Re-View: end-to-end effectiveness
5. Re-Mind: changing mental habits
6. Re-Mind: a new way of thinking
7. Re-Inspire: the nature of leadership
8. Re-Inspire: leading transformation
9. Re-Create: an organisation that self-develops
10. Re-Create: customer-centric management
11. Customer Value Enterprise ®
12. Abridged case study 1: Office Products Direct Europe
13. Abridged case study 2: Fujitsu Services Ltd
14. Customer purpose at the heart of the organisation
Summary
X
Syllabi
Dimensions citations
This data is correct as of December 2015 - for more up to date information, please visit
https://opensyllabus.org/
So far, Altmetric has seen this research output assigned in
2
syllabi from
1
institutions on Open Syllabus Project.
Institution
Syllabi count
Course subject areas covered
Unknown
2
Business, Law, Education