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Mendeley readers
| Chapter title |
Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys?
|
|---|---|
| Chapter number | 14 |
| Book title |
Chatbot Research and Design
|
| Published by |
Springer, Cham, January 2021
|
| DOI | 10.1007/978-3-030-68288-0_14 |
| Book ISBNs |
978-3-03-068287-3, 978-3-03-068288-0
|
| Authors |
Kvale, Knut, Freddi, Eleonora, Hodnebrog, Stig, Sell, Olav Alexander, Følstad, Asbjørn |
Mendeley readers
The data shown below were compiled from readership statistics for 74 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 74 | 100% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Ph. D. Student | 7 | 9% |
| Student > Master | 7 | 9% |
| Student > Doctoral Student | 4 | 5% |
| Student > Bachelor | 3 | 4% |
| Other | 3 | 4% |
| Other | 11 | 15% |
| Unknown | 39 | 53% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 13 | 18% |
| Computer Science | 7 | 9% |
| Social Sciences | 3 | 4% |
| Arts and Humanities | 2 | 3% |
| Psychology | 1 | 1% |
| Other | 4 | 5% |
| Unknown | 44 | 59% |