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Social Media Management

Overview of attention for book
Attention for Chapter 5: Social Customer Relationship Management
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Citations

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Readers on

mendeley
111 Mendeley
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Chapter title
Social Customer Relationship Management
Chapter number 5
Book title
Social Media Management
Published by
Springer, Cham, January 2016
DOI 10.1007/978-3-319-21990-5_5
Book ISBNs
978-3-31-921989-9, 978-3-31-921990-5
Authors

Amy Van Looy

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 111 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Kenya 1 <1%
South Africa 1 <1%
Austria 1 <1%
Unknown 108 97%

Demographic breakdown

Readers by professional status Count As %
Student > Bachelor 30 27%
Student > Master 27 24%
Student > Ph. D. Student 12 11%
Researcher 8 7%
Student > Postgraduate 6 5%
Other 16 14%
Unknown 12 11%
Readers by discipline Count As %
Business, Management and Accounting 51 46%
Computer Science 20 18%
Economics, Econometrics and Finance 6 5%
Engineering 5 5%
Social Sciences 5 5%
Other 11 10%
Unknown 13 12%