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Mendeley readers
| Chapter title |
Kundennähe, Kundenzufriedenheit und Kundenbindung bei Dienstleistungsunternehmen
|
|---|---|
| Chapter number | 17 |
| Book title |
Handbuch Dienstleistungsmanagement
|
| Published by |
Gabler Verlag, Wiesbaden, January 1998
|
| DOI | 10.1007/978-3-322-96503-5_17 |
| Book ISBNs |
978-3-32-296504-2, 978-3-32-296503-5
|
| Authors |
Christian Homburg, Martin Faßnacht, Homburg, Christian, Faßnacht, Martin |
Mendeley readers
The data shown below were compiled from readership statistics for 35 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Germany | 2 | 6% |
| Unknown | 33 | 94% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Master | 11 | 31% |
| Student > Bachelor | 9 | 26% |
| Professor | 2 | 6% |
| Student > Ph. D. Student | 2 | 6% |
| Researcher | 2 | 6% |
| Other | 2 | 6% |
| Unknown | 7 | 20% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 19 | 54% |
| Economics, Econometrics and Finance | 3 | 9% |
| Psychology | 2 | 6% |
| Computer Science | 1 | 3% |
| Unspecified | 1 | 3% |
| Other | 1 | 3% |
| Unknown | 8 | 23% |