Handbuch Dienstleistungsmanagement
Gabler Verlag
Chapter title |
Kundennähe, Kundenzufriedenheit und Kundenbindung bei Dienstleistungsunternehmen
|
---|---|
Chapter number | 17 |
Book title |
Handbuch Dienstleistungsmanagement
|
Published by |
Gabler Verlag, Wiesbaden, January 1998
|
DOI | 10.1007/978-3-322-96503-5_17 |
Book ISBNs |
978-3-32-296504-2, 978-3-32-296503-5
|
Authors |
Christian Homburg, Martin Faßnacht, Homburg, Christian, Faßnacht, Martin |
Country | Count | As % |
---|---|---|
Germany | 2 | 6% |
Unknown | 33 | 94% |
Readers by professional status | Count | As % |
---|---|---|
Student > Master | 11 | 31% |
Student > Bachelor | 9 | 26% |
Professor | 2 | 6% |
Student > Ph. D. Student | 2 | 6% |
Researcher | 2 | 6% |
Other | 2 | 6% |
Unknown | 7 | 20% |
Readers by discipline | Count | As % |
---|---|---|
Business, Management and Accounting | 19 | 54% |
Economics, Econometrics and Finance | 3 | 9% |
Psychology | 2 | 6% |
Computer Science | 1 | 3% |
Unspecified | 1 | 3% |
Other | 1 | 3% |
Unknown | 8 | 23% |