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Mendeley readers
| Chapter title |
The Devil Is in the Details – Only What Get Measured Gets Managed
|
|---|---|
| Chapter number | 7 |
| Book title |
Measuring Customer Experience
|
| Published by |
Palgrave Macmillan, London, January 2015
|
| DOI | 10.1057/9781137375469_7 |
| Book ISBNs |
978-1-349-47734-0, 978-1-137-37546-9
|
| Authors |
Philipp Klaus, Klaus, Philipp |
Mendeley readers
The data shown below were compiled from readership statistics for 19 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 19 | 100% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Master | 7 | 37% |
| Student > Ph. D. Student | 2 | 11% |
| Professor | 2 | 11% |
| Unspecified | 1 | 5% |
| Student > Doctoral Student | 1 | 5% |
| Other | 2 | 11% |
| Unknown | 4 | 21% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 4 | 21% |
| Engineering | 3 | 16% |
| Social Sciences | 2 | 11% |
| Computer Science | 2 | 11% |
| Arts and Humanities | 1 | 5% |
| Other | 2 | 11% |
| Unknown | 5 | 26% |