Measuring Customer Experience

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Cover of 'Measuring Customer Experience'

Table of Contents

Attention for Chapter 6: Your CX Management Balance Sheet: Where Are You and Where Do You Want to Be? How to Get from A (Current State) to B – A Step-by-Step Approach

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Chapter title	Your CX Management Balance Sheet: Where Are You and Where Do You Want to Be? How to Get from A (Current State) to B – A Step-by-Step Approach
Chapter number	6
Book title	Measuring Customer Experience
Published by	Palgrave Macmillan, London, January 2015
DOI	10.1057/9781137375469_6
Book ISBNs	978-1-349-47734-0, 978-1-137-37546-9
Authors	Philipp Klaus, Klaus, Philipp

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Mendeley readers

The data shown below were compiled from readership statistics for 4 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country	Count	As %
Unknown	4	100%

Demographic breakdown

Readers by professional status	Count	As %
Student > Doctoral Student	2	50%
Professor	1	25%
Student > Master	1	25%

Readers by discipline	Count	As %
Business, Management and Accounting	2	50%
Social Sciences	1	25%
Engineering	1	25%