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| Chapter title |
Psychologie
|
|---|---|
| Chapter number | 2 |
| Book title |
Erfolgsfaktor Kundenzufriedenheit
|
| Published by |
Springer, Berlin, Heidelberg, January 2012
|
| DOI | 10.1007/978-3-642-32552-6_2 |
| Book ISBNs |
978-3-64-232551-9, 978-3-64-232552-6
|
| Authors |
Lutz von Rosenstiel, Peter Neumann |