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Chapter title |
Tradition
|
---|---|
Chapter number | 16 |
Book title |
Erfolgsfaktor Kundenzufriedenheit
|
Published by |
Springer, Berlin, Heidelberg, January 2012
|
DOI | 10.1007/978-3-642-32552-6_16 |
Book ISBNs |
978-3-64-232551-9, 978-3-64-232552-6
|
Authors |
Peter Spieth |