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Chapter title |
Operative Gestaltung des Erwartungsmanagements für Dienstleistungen
|
---|---|
Chapter number | 7 |
Book title |
Qualitätsmanagement für Dienstleistungen
|
Published by |
Springer Gabler, Berlin, Heidelberg, January 2016
|
DOI | 10.1007/978-3-662-50360-7_7 |
Book ISBNs |
978-3-66-250359-1, 978-3-66-250360-7
|
Authors |
Manfred Bruhn |