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| Chapter title |
Konzeptionelle Grundlagen des Qualitätsmanagements für Dienstleistungen
|
|---|---|
| Chapter number | 3 |
| Book title |
Qualitätsmanagement für Dienstleistungen
|
| Published by |
Springer Gabler, Berlin, Heidelberg, January 2016
|
| DOI | 10.1007/978-3-662-50360-7_3 |
| Book ISBNs |
978-3-66-250359-1, 978-3-66-250360-7
|
| Authors |
Manfred Bruhn |