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| Chapter title |
Strategische Ausrichtung des Qualitätsmanagements für Dienstleistungen
|
|---|---|
| Chapter number | 6 |
| Book title |
Qualitätsmanagement für Dienstleistungen
|
| Published by |
Springer Gabler, Berlin, Heidelberg, January 2013
|
| DOI | 10.1007/978-3-642-33992-9_6 |
| Book ISBNs |
978-3-64-233991-2, 978-3-64-233992-9
|
| Authors |
Manfred Bruhn |