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Chapter title |
Real Service Improvement: An Empirical Investigation of Service Improvement Initiatives within a UK Bank
|
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Chapter number | 9 |
Book title |
Systems Thinking: From Heresy to Practice
|
Published by |
Palgrave Macmillan, London, January 2011
|
DOI | 10.1057/9780230299221_9 |
Book ISBNs |
978-1-349-33072-0, 978-0-230-29922-1
|
Authors |
David Longbottom, Julie Hilton, Ying Xia-Zheng, Longbottom, David, Hilton, Julie, Xia-Zheng, Ying |