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Engineering and Management of IT-based Service Systems

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Cover of 'Engineering and Management of IT-based Service Systems'

Table of Contents

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    Book Overview
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    Chapter 1 Knowledge Management in ITSM: Applying the DIKW Model
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    Chapter 2 IT Governance in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution
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    Chapter 3 DSS Based IT Service Support Process Reengineering Using ITIL: A Case Study
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    Chapter 4 Managing Cloud Services with IT Service Management Practices
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    Chapter 5 Towards Semantic Support for Business Process Integration
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    Chapter 6 Integrating ERP with Negotiation Tools in Supply Chain
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    Chapter 7 Adaptive Applications: Definition and Usability in IT-based Service Systems Management
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    Chapter 8 Attitude-based Consensus Model for Heterogeneous Multi-criteria Large-Scale Group Decision Making: Application to IT-based Services Management
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    Chapter 9 Improving Decision-Making for Clinical Research and Health Administration
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    Chapter 10 Architecture for Business Intelligence Design on the IT Service Management Scope
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    Chapter 11 Improving IT Service Management with Decision-Making Support Systems
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