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Mendeley readers
| Chapter title |
DSS Based IT Service Support Process Reengineering Using ITIL: A Case Study
|
|---|---|
| Chapter number | 3 |
| Book title |
Engineering and Management of IT-based Service Systems
|
| Published by |
Springer Berlin Heidelberg, October 2013
|
| DOI | 10.1007/978-3-642-39928-2_3 |
| Book ISBNs |
978-3-64-239927-5, 978-3-64-239928-2
|
| Authors |
Raul Valverde, Malleswara Talla |
| Editors |
Manuel Mora, Jorge Marx Gómez, Leonardo Garrido, Francisco Cervantes Pérez |
Mendeley readers
The data shown below were compiled from readership statistics for 25 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 25 | 100% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Master | 8 | 32% |
| Student > Bachelor | 3 | 12% |
| Student > Postgraduate | 3 | 12% |
| Student > Ph. D. Student | 3 | 12% |
| Professor | 1 | 4% |
| Other | 2 | 8% |
| Unknown | 5 | 20% |
| Readers by discipline | Count | As % |
|---|---|---|
| Computer Science | 9 | 36% |
| Engineering | 4 | 16% |
| Nursing and Health Professions | 2 | 8% |
| Business, Management and Accounting | 1 | 4% |
| Psychology | 1 | 4% |
| Other | 3 | 12% |
| Unknown | 5 | 20% |