Chapter 1 Knowledge Management in ITSM: Applying the DIKW Model

Chapter 2 IT Governance in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution

Chapter 3 DSS Based IT Service Support Process Reengineering Using ITIL: A Case Study

Chapter 4 Managing Cloud Services with IT Service Management Practices

Chapter 6 Integrating ERP with Negotiation Tools in Supply Chain

Chapter 7 Adaptive Applications: Definition and Usability in IT-based Service Systems Management

Chapter 8 Attitude-based Consensus Model for Heterogeneous Multi-criteria Large-Scale Group Decision Making: Application to IT-based Services Management

Chapter 9 Improving Decision-Making for Clinical Research and Health Administration

Chapter 10 Architecture for Business Intelligence Design on the IT Service Management Scope

Chapter 11 Improving IT Service Management with Decision-Making Support Systems