Improving the Evaluation of Scholarly Work

Chapter 1 Introduction

Chapter 2 Balanced Centricity in the Higher Education Service Ecosystem

Chapter 3 Students Are Not Customers: Reframing Student’s Role in Higher Education Through Value Co-creation and Service-Dominant Logic

Chapter 4 Understanding the Contribution of the A4A Approach to Higher Education

Chapter 5 Case Research and Theory in Service Research

Chapter 6 Lights and Shadows on Student Evaluation Surveys: Insights from Service Dominant Logic

Chapter 7 Learning and Teaching in Higher Education: Developing Different Approaches for Teaching and Evaluating Based on a Constructivist Methodology

Chapter 9 Deep Learning in Higher Education: A Service-Dominant Logic Perspective

Chapter 10 An Evaluation of Quality Metrics for Distance and Blended Teaching

Chapter 11 Metrics and Processes for Evaluating Scholarship in Higher Education: Experts’ Critical Reflections on Key Questions