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From Customer Service to Customer Experience: The Drivers, Risks and Opportunities of Digital Transformation
Out-thinking Organizational Communications
Springer International Publishing, September 2016
Joachim Klewes, Dirk Popp, Manuela Rost-Hein
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|Members of the public||1||100%|
The data shown below were compiled from readership statistics for 28 Mendeley readers of this research output. Click here to see the associated Mendeley record.
|Readers by professional status||Count||As %|
|Student > Master||7||25%|
|Student > Bachelor||4||14%|
|Student > Ph. D. Student||2||7%|
|Readers by discipline||Count||As %|
|Business, Management and Accounting||11||39%|
|Medicine and Dentistry||1||4%|