Electronic Government

Table of Contents

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   Book Overview
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   Chapter 1 Between Overexploitation and Underexploitation of Digital Opportunities – A Case Study with Focus on Affordances and Constraints
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   Chapter 2 Developing an Analytical Framework for Analyzing and Comparing National E-Government Strategies
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   Chapter 3 A Pathology of Public Sector IT Governance: How IT Governance Configuration Counteracts Ambidexterity
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   Chapter 4 Barriers and Drivers of Digital Transformation in Public Organizations: Results from a Survey in the Netherlands
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   Chapter 5 Smart Policing: A Critical Review of the Literature
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   Chapter 6 Utilizing an Investment Instrument for Digital Transformation: A Case Study of a Large Swedish Municipality
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   Chapter 7 Service Quality Through Government Proactivity: The Concept of Non-interaction
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   Chapter 8 Automatization of Cross-Border Customs Declaration: Potential and Challenges
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    Chapter 9 AI-Enabled Innovation in the Public Sector: A Framework for Digital Governance and Resilience
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    Chapter 10 Technical Debt Management: A Systematic Literature Review and Research Agenda for Digital Government
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    Chapter 11 Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery
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    Chapter 12 Digital Inclusion Competences for Senior Citizens: The Survival Basics
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    Chapter 13 Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective
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    Chapter 14 The Role of Domain-Skills in Bureaucratic Service Encounters
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    Chapter 15 Aligning Stakeholder Interests, Governance Requirements and Blockchain Design in Business and Government Information Sharing
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    Chapter 16 Approaches to Good Data Governance in Support of Public Sector Transformation Through Once-Only
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    Chapter 17 Governance Challenges of Inter-organizational Digital Public Services Provisioning: A Case Study on Digital Invoicing Services in Belgium
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    Chapter 18 A Methodology for Retrieving Datasets from Open Government Data Portals Using Information Retrieval and Question and Answering Techniques
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    Chapter 19 Open Government Data from the Perspective of Information Needs - A Tentative Conceptual Model
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    Chapter 20 Towards a Framework for Open Data Publishers: A Comparison Study Between Sweden and Belgium
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    Chapter 21 Open Government Data Systems: Learning from a Public Utility Perspective
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    Chapter 22 Collaboration in Open Government Data Ecosystems: Open Cross-sector Sharing and Co-development of Data and Software
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    Chapter 23 Towards Generic Business Models of Intermediaries in Data Collaboratives: From Gatekeeping to Data Control
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    Chapter 24 Generating Value from Government Data Using AI: An Exploratory Study
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    Chapter 25 Identifying Risks in Datasets for Automated Decision–Making
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    Chapter 26 Using Government Data and Machine Learning for Predicting Firms’ Vulnerability to Economic Crisis
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    Chapter 27 Towards Data-Driven Policymaking for the Urban Heat Transition in The Netherlands: Barriers to the Collection and Use of Data
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    Chapter 28 Identifying Strategic Planning Patterns of Smart Initiatives. An Empirical Research in Spanish Smart Cities
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    Chapter 29 Demographical Attributes Explaining Different Stages of OG Development in Spanish Local Governments
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    Chapter 30 Identification of Competencies and Teaching Models for the Governance of Smart Sustainable Cities in the South American Context