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Electronic Government

Overview of attention for book
Cover of 'Electronic Government'

Table of Contents

  1. Altmetric Badge
    Book Overview
  2. Altmetric Badge
    Chapter 1 Between Overexploitation and Underexploitation of Digital Opportunities – A Case Study with Focus on Affordances and Constraints
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    Chapter 2 Developing an Analytical Framework for Analyzing and Comparing National E-Government Strategies
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    Chapter 3 A Pathology of Public Sector IT Governance: How IT Governance Configuration Counteracts Ambidexterity
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    Chapter 4 Barriers and Drivers of Digital Transformation in Public Organizations: Results from a Survey in the Netherlands
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    Chapter 5 Smart Policing: A Critical Review of the Literature
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    Chapter 6 Utilizing an Investment Instrument for Digital Transformation: A Case Study of a Large Swedish Municipality
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    Chapter 7 Service Quality Through Government Proactivity: The Concept of Non-interaction
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    Chapter 8 Automatization of Cross-Border Customs Declaration: Potential and Challenges
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    Chapter 9 AI-Enabled Innovation in the Public Sector: A Framework for Digital Governance and Resilience
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    Chapter 10 Technical Debt Management: A Systematic Literature Review and Research Agenda for Digital Government
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    Chapter 11 Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery
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    Chapter 12 Digital Inclusion Competences for Senior Citizens: The Survival Basics
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    Chapter 13 Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective
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    Chapter 14 The Role of Domain-Skills in Bureaucratic Service Encounters
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    Chapter 15 Aligning Stakeholder Interests, Governance Requirements and Blockchain Design in Business and Government Information Sharing
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    Chapter 16 Approaches to Good Data Governance in Support of Public Sector Transformation Through Once-Only
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    Chapter 17 Governance Challenges of Inter-organizational Digital Public Services Provisioning: A Case Study on Digital Invoicing Services in Belgium
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    Chapter 18 A Methodology for Retrieving Datasets from Open Government Data Portals Using Information Retrieval and Question and Answering Techniques
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    Chapter 19 Open Government Data from the Perspective of Information Needs - A Tentative Conceptual Model
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    Chapter 20 Towards a Framework for Open Data Publishers: A Comparison Study Between Sweden and Belgium
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    Chapter 21 Open Government Data Systems: Learning from a Public Utility Perspective
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    Chapter 22 Collaboration in Open Government Data Ecosystems: Open Cross-sector Sharing and Co-development of Data and Software
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    Chapter 23 Towards Generic Business Models of Intermediaries in Data Collaboratives: From Gatekeeping to Data Control
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    Chapter 24 Generating Value from Government Data Using AI: An Exploratory Study
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    Chapter 25 Identifying Risks in Datasets for Automated Decision–Making
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    Chapter 26 Using Government Data and Machine Learning for Predicting Firms’ Vulnerability to Economic Crisis
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    Chapter 27 Towards Data-Driven Policymaking for the Urban Heat Transition in The Netherlands: Barriers to the Collection and Use of Data
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    Chapter 28 Identifying Strategic Planning Patterns of Smart Initiatives. An Empirical Research in Spanish Smart Cities
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    Chapter 29 Demographical Attributes Explaining Different Stages of OG Development in Spanish Local Governments
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    Chapter 30 Identification of Competencies and Teaching Models for the Governance of Smart Sustainable Cities in the South American Context
Attention for Chapter 11: Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery
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Chapter title
Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery
Chapter number 11
Book title
Electronic Government
Published by
Springer, Cham, August 2020
DOI 10.1007/978-3-030-57599-1_11
Book ISBNs
978-3-03-057598-4, 978-3-03-057599-1
Authors

Willem Pieterson, Cindy Weng, Pieterson, Willem, Weng, Cindy

Mendeley readers

The data shown below were compiled from readership statistics for 54 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 54 100%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 11 20%
Student > Doctoral Student 6 11%
Researcher 4 7%
Student > Master 4 7%
Professor 2 4%
Other 5 9%
Unknown 22 41%
Readers by discipline Count As %
Computer Science 10 19%
Social Sciences 7 13%
Business, Management and Accounting 6 11%
Decision Sciences 3 6%
Economics, Econometrics and Finance 1 2%
Other 3 6%
Unknown 24 44%