Table of Contents

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   Book Overview
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   Chapter 1 Introduction: Why Emotional Labor Matters in Public Service
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   Chapter 2 Thinking Globally About the Public Service Work Experience
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   Chapter 3 Trending Interconnectedness: The Value of Comparative Analysis
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   Chapter 4 Understanding Emotional Labor at the Individual Level
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   Chapter 5 Understanding Emotional Labor at the Organizational Level
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   Chapter 6 Understanding Emotional Labor at the Cultural Level
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   Chapter 7 Understanding Emotional Labor in Situational Contexts: How Mistreatment Matters
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   Chapter 8 Measuring Emotional Labor: Survey Construction, Measurement Invariance, and Structural Equation Model
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    Chapter 9 Australia
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    Chapter 10 Bolivia
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    Chapter 11 China
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    Chapter 12 India
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    Chapter 13 Republic of Korea
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    Chapter 14 Pakistan
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    Chapter 15 Philippines
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    Chapter 16 Rwanda
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    Chapter 17 Taiwan
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    Chapter 18 Thailand
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    Chapter 19 The UK
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    Chapter 20 The USA
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    Chapter 21 Looking for Patterns Across Nations
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    Chapter 22 From Data Dashboards to Human Hearts
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    Chapter 23 Looking Forward: Adjusting to the New Paradigm
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    Chapter 24 From Measuring Results to Managing Relationships