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Telephone and Helpdesk Skills

Overview of attention for book
Cover of 'Telephone and Helpdesk Skills'

Table of Contents

  1. Altmetric Badge
    Book Overview
  2. Altmetric Badge
    Chapter 1 PREPARING FOR CALLS
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    Chapter 2 MAKING A CALL
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    Chapter 3 LEAVING A MESSAGE WITH THE SWITCHBOARD OPERATOR
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    Chapter 4 VOICEMAIL AND ANSWERING MACHINES
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    Chapter 5 RECEIVING CALLS: WORKING ON RECEPTION / SWITCHBOARD
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    Chapter 6 FINDING OUT ABOUT ANOTHER COMPANY, GIVING INFORMATION ABOUT YOUR COMPANY
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    Chapter 7 CHASING
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    Chapter 8 DEALING WITH DIFFICULT CALLERS AND UNHELPFUL STAFF
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    Chapter 9 IMPROVING YOUR TELEPHONE MANNER
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    Chapter 10 WORKING ON A HELPDESK: KEY ISSUES
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    Chapter 11 HELPDESK: DEALING WITH CUSTOMERS
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    Chapter 12 CALLING A HELPDESK
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    Chapter 13 PARTICIPATING IN AUDIO AND VIDEO CONFERENCE CALLS
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    Chapter 14 WHAT TO DO AND SAY IF YOU DON’T UNDERSTAND
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    Chapter 15 USING THE WEB AND TV TO IMPROVE YOUR LISTENING SKILLS
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    Chapter 16 PRONUNCIATION: WORD AND SENTENCE STRESS
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    Chapter 17 EXAMPLE TELEPHONE DIALOGS
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    Chapter 18 USEFUL PHRASES
Attention for Chapter 18: USEFUL PHRASES
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Readers on

mendeley
50 Mendeley
Summary
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Chapter title
USEFUL PHRASES
Chapter number 18
Book title
Telephone and Helpdesk Skills
Published by
Springer New York, June 2014
DOI 10.1007/978-1-4939-0638-3_18
Book ISBNs
978-1-4939-0637-6, 978-1-4939-0638-3
Authors

Wallwork, Adrian

View on publisher site
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 50 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
United States 1 2%
Unknown 49 98%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 5 10%
Researcher 2 4%
Student > Doctoral Student 2 4%
Student > Master 2 4%
Unknown 39 78%
Readers by discipline Count As %
Engineering 4 8%
Business, Management and Accounting 2 4%
Agricultural and Biological Sciences 2 4%
Arts and Humanities 1 2%
Environmental Science 1 2%
Other 2 4%
Unknown 38 76%

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