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| Chapter title |
DEALING WITH DIFFICULT CALLERS AND UNHELPFUL STAFF
|
|---|---|
| Chapter number | 8 |
| Book title |
Telephone and Helpdesk Skills
|
| Published by |
Springer New York, June 2014
|
| DOI | 10.1007/978-1-4939-0638-3_8 |
| Book ISBNs |
978-1-4939-0637-6, 978-1-4939-0638-3
|
| Authors |
Wallwork, Adrian |